Yes, you are really did order 300 shirts instead of one. Yes they are on the way out to you. Yes we have charged you for your order. Yes, you will have to pay for returns.
If you have any further questions, please do not hesitate to ask.
Yours kindly,
You.
Customer Service Dept.
*Never used, but I did get the urge to send such emails. I even typed some out but then deleted them before sending. I did however promise in September to one person that the order would "probably arrive this year" (not my fault really. The customer asked. I obliged by taking the question at face value). I think I gave the courier service enough time for delivery...
—
"For too long, we have been a passively tolerant society, saying to our citizens 'as long as you obey the law, we will leave you alone'" - David Cameron, UK Prime Minister. 13 May 2015.
Stop bread from drying out by keeping it in a bucket of water.
Don't just do something! Stand there.
A template for customer service emails*:
*Never used, but I did get the urge to send such emails. I even typed some out but then deleted them before sending. I did however promise in September to one person that the order would "probably arrive this year" (not my fault really. The customer asked. I obliged by taking the question at face value). I think I gave the courier service enough time for delivery...
"For too long, we have been a passively tolerant society, saying to our citizens 'as long as you obey the law, we will leave you alone'" - David Cameron, UK Prime Minister. 13 May 2015.